How to Hire a Professional Cleaner: What to Look For and Red Flags to Avoid

1. Insurance – No Excuses

Accidents happen. If a cleaner breaks something valuable, do they have the coverage to actually pay for it? Don’t assume—verify.

✅ What to Look For:

• Liability insurance that covers the cost of real damages, not just a small amount.
• Active policies—don’t just take their word for it. Call their insurance provider to confirm.
• Adequate coverage—a $10,000 policy may not be enough if they ruin high-end flooring or appliances.

🚨 Red Flag:

• They show you an insurance card but refuse to let you verify it. Fake insurance cards exist!

2. Bonded – Protect Yourself from Theft

Even background-checked employees can steal if given the opportunity. A bond ensures that if something goes missing, you get compensated.

✅ What to Look For:

• A bonded cleaner means you are financially protected against theft.
• Ask for proof of bonding before hiring.

🚨 Red Flag:

• No bond? No hire.

3. A Clear Cleaning Checklist – Non-Negotiable

A professional cleaner should have a checklist detailing exactly what they will clean. If they refuse to provide one, that’s a major 🚩 red flag.

✅ What to Look For:

• A detailed list of services before you book.
• Transparency about what’s included and what’s not.
• Will they take out the trash?
• Will they do dishes?
• Will they scrub grout?

🚨 Red Flag:

• They say, “I just clean everything.” That’s a sign they don’t have a system and may skip key areas.

4. References – Don’t Just Trust Their Word

A good cleaner should have plenty of happy clients. But don’t just take their word for it—call those references!

✅ What to Ask:

• Was the cleaner reliable?
• Did they clean thoroughly?
• Would you hire them again?

🚨 Red Flag:

• They give only one reference, and that person doesn’t answer. Ask for another.

5. Online Presence – A Professional Cleaner Leaves a Trail

A quick Google search can reveal a lot about a cleaner’s professionalism and reputation.

✅ Where to Check:

• Facebook
• Instagram
• Yelp
• Google Reviews

🚨 Red Flag:

• Multiple bad reviews or complaints about stolen items.
• Online drama or unprofessional posts.

6. Ask the Tough Questions

A professional cleaner should answer directly and confidently—no vague responses.

✅ Questions to Ask:

• How do you handle problems?
• What happens if I’m not satisfied?
• Do you offer a 100% satisfaction guarantee?
• Will you return to fix any missed spots?
• What cleaning products do you use? (Harsh, toxic chemicals may not be ideal.)

🚨 Red Flag:

• They avoid answering or get defensive.

7. Beware of Commitment Traps

Some cleaners require multiple bookings upfront, but what if you hate their work after the first visit?

✅ What to Look For:

• Flexible contracts that allow you to test their service before committing long-term.

🚨 Red Flag:

• They insist on a 3+ cleaning contract upfront with no way to back out.

8. A Contract = Accountability

A contract isn’t just paperwork—it protects you and sets clear expectations.

✅ A Legitimate Contract Should Include:

• Services included (no guessing what’s covered)
• Payment terms
• Damage policies
• Satisfaction guarantees

🚨 Red Flag:

• The cleaner refuses to put anything in writing—this means zero accountability if something goes wrong.

Final Thoughts: Don’t Settle for Less

Hiring the wrong cleaner can cost you way more than just a messy house. It can lead to stolen belongings, property damage, and frustrating disputes.

If a cleaner doesn’t check all these boxes, walk away. There are too many amateurs out there trying to make a quick buck. Do your research, ask tough questions, and hire someone who is truly professional.

By following these steps, you’ll find a cleaner who provides reliable, high-quality service—and keeps your home spotless without any headaches. 🚿✨